Return and Refund Policy

Return and Refund Policy

Effective Date: 11-15-2024

At Dinkfection, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our Return and Refund Policy to understand your options for returning items and requesting refunds.

1. Returns

We accept returns for most items within 30 days of the purchase date. To qualify for a return, please ensure the following:

• The item is unused, in its original condition, and includes all tags and packaging.
• You provide a receipt or proof of purchase.

Non-Returnable Items:
The following items are not eligible for return:

• Gift cards.
• Items purchased on final sale or clearance.

2. Return Process

To initiate a return:

1. Contact Us: Email us at [email protected] or call us at +1 (212) 555-8686 with your order number and reason for the return.
2. Ship the Item: Once your return is approved, send the item back to the following address:
   Dinkfection
   6 River Road
   Willington, Connecticut, US 06279
3. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved Refunds:
• Refunds will be processed within 5-7 business days to your original payment method.
• Please note that your bank or credit card company may take additional time to process the refund.
• Rejected Refunds: If the item is not returned in its original condition, we may deny the refund or offer store credit instead.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [email protected] with details of the issue.

5. Defective or Damaged Items

If you receive a defective or damaged item, please email us within 7 days of receiving the product. Include the following details:

• Order number.
• Photos of the damage or defect.

We will work to resolve the issue promptly by offering a replacement or refund.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time:

1. Check your bank account or credit card statement.
2. Contact your payment provider, as processing times can vary.
3. If you still have concerns, reach out to us at [email protected].

7. Contact Us

For questions about our Return and Refund Policy, feel free to reach out:

Dinkfection
Email: [email protected]
Phone: +1 (212) 555-8686
Address: 6 River Road, Willington, Connecticut, US 06279

We’re committed to making your shopping experience as smooth and satisfying as possible.

Thank you for choosing Dinkfection!